We consider the protection of all personally identifiable information we receive from our Web site visitors and customers as critical to our mission. Please be assured that we have security measures in place to protect against the loss, misuse, and alteration of any information we receive from you. As with any transmission over the Internet, however, sending personal information always involves some element of risk. To minimize this risk, we encrypt all information that you submit when ordering our products or services using the Secure Sockets Layer (SSL) protocol.
Further, we assure you that we use the information we gather from you only for the purposes and in the manner explained below.
Sending you responses and updates
Our policy is to respond to email questions, requests for product or service information, and other inquiries that we receive. We may also retain this correspondence to improve our products, services, and Website, and for other disclosed purposes. Frequently, we retain contact information so that we can send updates or other important information about our services and products. Occasionally, these updates and other important information may be sent by third parties on our behalf. Please be assured that any third party who contacts you in this capacity has executed a confidentiality agreement with us that contains provisions ensuring the privacy and security of any transferred information and limiting the third party’s use of the shared information to sending updates or providing service on our behalf.
Facilitating the support, renewal, and purchase of our products and services
We may use the information you submit to contact you to discuss the support, renewal, and purchase of our products and services. We may also provide the information you submit to a subsidiary, business partner, representative, or affiliate (either within or outside the United States) so that the subsidiary, business partner, representative, or affiliate can contact you and facilitate the support, renewal, and purchase of A.C.E. products and services. You may receive a communication directly from one of our subsidiaries, business partners, representatives, or affiliates. Please be assured that any subsidiary, business partner, representative, or affiliate who contacts you for one of these purposes has agreed to use the information we supply in accordance with a confidentiality agreement. To request the names and locations of subsidiaries, business partners, representatives, or affiliates to whom we have provided your information, please contact us at:
P.O. Box 2707
Hendersonville, TN 37077-2707
Processing payments (if you order from our online Store)
If you order from our online Store, we may provide your personal information to appropriate financial institutions, processors, and third parties under contract with the A.C.E. to provide a subset of the payment services (for example, tax calculation or fraud screening). In each case, your personal information will be used by such entity solely for its internal use in connection with fulfilling transaction services for the School of Tomorrow, will be treated as confidential by this entity, and will be transferred to the A.C.E. and this entity only via encrypted means.
If we are required to disclose the information by law
If we are required by law to disclose certain information to local, state, federal, national, or international government or law enforcement authorities, we will do so. (For example, we may disclose the identity of purchasers of certain software products to the U.S. Department of Commerce, Bureau of Export Administration, as required under the terms of our export licenses.)
In connection with surveys
From time to time, we may request information from our customers via surveys. Participation in these surveys is completely voluntary, and respondents, therefore, can choose whether or not to disclose the information. Survey information will be used for purposes of monitoring customer satisfaction or improving this Web site.
Opting out of future notifications
From time to time, we notify our customers of new products, upgrades, and updates. If you prefer not to receive these notifications, please contact us at:
P.O. Box 2707
Hendersonville, TN 37077-2707